Frequently Asked Questions

Ordering & Accounts

How do I create a wholesale account?
Visit our wholesale registration page to apply for a trade account. Once approved, you'll receive login credentials to access wholesale pricing.

What are your minimum order quantities?
Contact our team for information about minimum order requirements and bulk pricing tiers.

How do I place an order?
Log in to your trade account to browse products at wholesale prices and place orders 24/7 through our online portal.

Shipping & Delivery

What are your delivery times?
Standard delivery is typically 2-3 business days within the UK. Express options are available for urgent orders.

Do you offer free shipping?
Free shipping is available on orders over a certain threshold. Contact us for current shipping rates and policies.

Do you ship internationally?
Yes, we ship to select international markets. Please contact us to confirm availability in your region.

Products & Stock

How do I check product availability?
Stock levels are displayed on each product page when logged into your trade account. For bulk availability, please contact our team.

Do you offer product samples?
Sample requests can be discussed with our wholesale team. Get in touch to inquire.

Are your products TPD compliant?
Yes, all our vape products comply with UK TPD regulations and safety standards.

Payment & Pricing

What payment methods do you accept?
We accept bank transfers, credit/debit cards, and other payment methods for trade accounts. Payment terms may be available for established customers.

Can I get better pricing for larger orders?
Yes, we offer tiered pricing based on order volume. Contact us to discuss bulk discounts.

Returns & Support

What is your returns policy?
Faulty or damaged products can be returned within 14 days. Please contact us immediately if you receive a defective item.

How do I contact customer support?
Visit our contact page or email us directly. Our wholesale team is here to help with any questions.

Do you provide product training or marketing materials?
Yes, we can provide product information, images, and marketing support for our wholesale partners. Contact us for details.

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